She was attentive to every need, want and wish. She listened to all my wants & needs.
Charlie Marcol
Houston, TX
1st, Rey listened to us and understood what we wanted.A room with views of the mountains and the beach from the patio. Got that.
Needed the hotel to know it was our 25th wedding anniversary. The hotel took care of that in the form of a bottle of champagne and local snacks in a gift basket.
Location was perfect. We did research on our own, but Rey put us in the Hyatt Regency and it was exactly where we wanted to be.
Lo AL shops and restaurants are in walking distance. Cab and bus service on the same block if you want them.
All events like Luaus or whale watching tours available online or at the concierge desk daily.
We were able to do everything we wanted with minimal effort.
The beach is literally across the street. 3 0 yards and you're in the water.
We were there this month (February). Perfect time
Mall shopping 2 blocks away. Any and everything you're looking for, including cookies.
Airport is dated but shuttle service runs on schedule or request
Fan
DMOLO3
Houston Tx
I appreciated how organized and professional Detra was throughout the planning stages of the trip. I gained a tremendous amount of respect for Detra when she was able to literally put out fires in Italy because of Monogram. I feel her goal was for each customer to have a memorable experience and she exceeded her goal.
Chris King
Tomball, Texas